Return & Refund Policy

At Zeya Jewel, we strive to provide high-quality jewelry and an exceptional shopping experience. If you're not completely satisfied with your purchase, please review our policy below.

Returns

• Returns are accepted within 7 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• Products showing signs of wear, damage, or alteration are not eligible for return.

Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Earrings (unless received damaged or incorrect)

• Customized or personalized jewelry

• Gift cards

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product. We will arrange a replacement or refund after verification.

Refunds

• Once your returned item is received and inspected, we will notify you of the refund status.

• Approved refunds will be processed within 5–7 business days using the original payment method, where applicable.

• Shipping charges are non-refundable unless the return is due to our mistake.

Exchanges

We only replace items that are damaged, defective, or incorrect. If you need an exchange, please contact our customer support.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

• We recommend using a trackable shipping service for returns.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team before sending your item back.

Thank you for shopping with Zeya Jewel!