Shipping policy

Shipping Policy

Effective Date: July 30, 2026

Thank you for shopping with Zeya Jewel. We are committed to delivering your order safely and on time.

Order Processing

  • Orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an order confirmation and shipping update once your order has been dispatched.

Delivery Time

Estimated delivery times within Pakistan are:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, or public holidays.

Shipping Charges

  • Free Shipping on all orders across Pakistan.

  • If any shipping charges apply to special orders or remote locations, they will be displayed at checkout before payment.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan where courier services are available. Please ensure someone is available to receive the parcel and make the payment at the time of delivery.

Order Tracking

Once your order has been shipped, you will receive tracking details via SMS, email, or WhatsApp (where available).

Delivery Delays

While we aim to deliver every order on time, delays may occur due to:

  • Public holidays

  • Weather conditions

  • Courier service disruptions

  • High order volumes

  • Unforeseen circumstances beyond our control

We appreciate your patience in such situations.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. Zeya Jewel is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or you believe it has been lost in transit, please contact our customer support within 48 hours of the expected delivery date. We will work with the courier partner to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team.

Thank you for choosing Zeya Jewel.